import { Agent } from '@svantic/sdk';

const agent = new Agent({
  name: 'ticket-agent',
  description: 'Manages support tickets — lookup, creation, and status updates.',
  port: 4000,
  mesh: {
    client_id: process.env.SAVANT_CLIENT_ID!,
    client_secret: process.env.SAVANT_CLIENT_SECRET!,
  },
});

agent.define_capability({
  name: 'get_ticket',
  description: 'Look up a support ticket by its ID.',
  parameters: {
    type: 'object',
    properties: {
      ticket_id: { type: 'number', description: 'The ticket ID' },
    },
    required: ['ticket_id'],
  },
  handler: async (args) => {
    const ticket = await db.find(args.ticket_id);
    return { id: ticket.id, subject: ticket.subject, status: ticket.status };
  },
});

await agent.start();

agent.define_capability({
  name: 'create_ticket',
  description: 'Create a new support ticket. Returns the ticket ID.',
  parameters: {
    type: 'object',
    properties: {
      subject: { type: 'string', description: 'Ticket subject line' },
      body: { type: 'string', description: 'Ticket description' },
      priority: { type: 'string', enum: ['low', 'normal', 'high', 'urgent'] },
    },
    required: ['subject', 'body'],
  },
  handler: async (args) => {
    const ticket = await db.create(args);
    return { id: ticket.id, status: 'created' };
  },
});

await agent.start();

process.on('SIGTERM', () => agent.stop());

const agent = new Agent({
  name: 'support-agent',
  description: 'Handles customer support end-to-end.',
  port: 4000,
  instructions: `You are a support specialist. When asked about a ticket:
    1. Look it up first
    2. Check the knowledge base for similar issues
    3. Draft a helpful response`,
  llm: {
    provider: 'gemini',
    model: 'gemini-2.0-flash',
  },
  mesh: { /* ... */ },
});